Responsible Communication: Beyond Communication Techniques to Principled Managing of Library Organizations
Thomas Kessler and Patrick Wilkinson
WAAL Spring Conference
April 15, 1999
Selective Bibliography
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Block, Peter. Stewardship: Choosing Service Over Self-Interest. San Francisco: Berrett-Koehler, 1996
Draper, John. "The Cynical Work Force." Communication World. September 1996, pp. 26 - 29.
Drucker, Peter F. The Effective Executive. NY: Harper & Row, 1966.
Eisenhardt, Kathleen M., Jean L. Kahwajy & L.J. Bourgeois III. "Conflict and strategic choice: How top management teams disagree." California Management Review. Winter 1997, pp.42-62.
Eisenhardt, Kathleen M., Jean L. Kahwajy & L.J. Bourgeois III. "How Management Teams Can Have a Good Fight." Harvard Business Review, July-August 1997, pp.77-85
Gilsdorf, Jeanette. "Organizational Rules on Communicating: How Employees Are and Are Not Learning the Ropes." The Journal of Business Communication. April 1998, pp. 173-201.
Goleman, Daniel. "What Makes a Leader?" Harvard Business Review. November/December 1998, pp. 93 103.
Haskins, William A. "Freedom of Speech: Construct for Creating a Culture Which Empowers Organizational Members." The Journal of Business Communication, v.33(1) January 1996, pp.85-97.
Heckscher, Charles. "The Failure of Participatory Management."Across the Board. Nov/Dec. 1995, pp.16-21.
Heifetz, Ronald A. & Donald L. Laurie. "The Work of Leadership." Harvard Business Review. January-February 1997, pp.124-134.
Hallowell, Edward M. "The Human Moment at Work." Harvard Business Review. January February, 1999, pp. 58 66.
Kummerow, Jean M., Nancy J. Barger, and Linda Kirby. WORKTypes. NY: Warner Books, 1997.
Kim, W. Chan & Renee Mauborgne. "Fair Process: Managing in the Knowledge Economy." Harvard Business Review, July-August 1997, pp.65-75.
Larson, Erik W. & Jonathan B. King. "The Systemic Distortion of Information: An Ongoing Challenge to Management." Organizational Dynamics, v.24 (Winter 1996), pp.49-61
Leonard, Dorothy & Susaan Straus. "Putting Your Companys Whole Brain to Work." Harvard Business Review. July-August 1997, pp.111-121
Mintzberg, Henry. "Covert Leadership: Notes on Managing Professionals." Harvard Business Review. November 1, 1998, pp. 140-147.
Redding, W. Charles. "The Enemies of Responsible Communication," Vital Speeches of the Day. September 1, 1988, pp. 702-704.
Schein, Edgar H. "On Dialogue, Culture, and Organizational Learning." Organizational Dynamics, Winter 1993, pp. 40-51.
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Senge, Peter M. "Communities of Leaders and Learners." Harvard Business Review. September October, 1997, pp. 30-32.