Responsible Communication: Beyond Communication Techniques to Principled Managing of Library Organizations

Thomas Kessler and Patrick Wilkinson

WAAL Spring Conference

April 15, 1999

Selective Bibliography

Baker, Jane S. and Merrill A. Jones. " The Poison Grapevine: How Destructive are Gossip and Rumor in the Workplace." Human Resource Development Quarterly. Volume 7/Issue 1, pp. 75 – 84.

Block, Peter. Stewardship: Choosing Service Over Self-Interest. San Francisco: Berrett-Koehler, 1996

Draper, John. "The Cynical Work Force." Communication World. September 1996, pp. 26 - 29.

Drucker, Peter F. The Effective Executive. NY: Harper & Row, 1966.

Eisenhardt, Kathleen M., Jean L. Kahwajy & L.J. Bourgeois III. "Conflict and strategic choice: How top management teams disagree." California Management Review. Winter 1997, pp.42-62.

Eisenhardt, Kathleen M., Jean L. Kahwajy & L.J. Bourgeois III. "How Management Teams Can Have a Good Fight." Harvard Business Review, July-August 1997, pp.77-85

Gilsdorf, Jeanette. "Organizational Rules on Communicating: How Employees Are – and Are Not – Learning the Ropes." The Journal of Business Communication. April 1998, pp. 173-201.

Goleman, Daniel. "What Makes a Leader?" Harvard Business Review. November/December 1998, pp. 93 –103.

Haskins, William A. "Freedom of Speech: Construct for Creating a Culture Which Empowers Organizational Members." The Journal of Business Communication, v.33(1) January 1996, pp.85-97.

Heckscher, Charles. "The Failure of Participatory Management."Across the Board. Nov/Dec. 1995, pp.16-21.

Heifetz, Ronald A. & Donald L. Laurie. "The Work of Leadership." Harvard Business Review. January-February 1997, pp.124-134.

Hallowell, Edward M. "The Human Moment at Work." Harvard Business Review. January – February, 1999, pp. 58 – 66.

Kummerow, Jean M., Nancy J. Barger, and Linda Kirby. WORKTypes. NY: Warner Books, 1997.

Kim, W. Chan & Renee Mauborgne. "Fair Process: Managing in the Knowledge Economy." Harvard Business Review, July-August 1997, pp.65-75.

Larson, Erik W. & Jonathan B. King. "The Systemic Distortion of Information: An Ongoing Challenge to Management." Organizational Dynamics, v.24 (Winter 1996), pp.49-61

Leonard, Dorothy & Susaan Straus. "Putting Your Company’s Whole Brain to Work." Harvard Business Review. July-August 1997, pp.111-121

Mintzberg, Henry. "Covert Leadership: Notes on Managing Professionals." Harvard Business Review. November 1, 1998, pp. 140-147.

Redding, W. Charles. "The Enemies of Responsible Communication," Vital Speeches of the Day. September 1, 1988, pp. 702-704.

Schein, Edgar H. "On Dialogue, Culture, and Organizational Learning." Organizational Dynamics, Winter 1993, pp. 40-51.

Schein, Edgar H. "Three Cultures of Management: The Key to Organizational Learning." Sloan Management Review. Fall 1996: pp, 9- 20.

Senge, Peter M. "Communities of Leaders and Learners." Harvard Business Review. September – October, 1997, pp. 30-32.